Our Patients

Referrals

Over the years we have developed experience in all aspects of dental care, but in certain cases we may refer patients to colleagues who have special skills in certain types of treatment. For example: tooth straightening (orthodontics).

Protection

We wish to reassure our patients and staff that all necessary precautions are being taken in this practice to safeguard both the patients and staff against blood-borne infections, such as Aids and Hepatitis.
As a caring practice we take all necessary precautions to safeguard both patients and staff against blood-borne infections such as Aids and Hepatitis. We follow recommended guidelines with regard to the sterilisation of instruments and the use of disposable items.

Treatment Planning

If, following a check-up you need further treatment, we will give you a treatment plan showing the cost involved. This may alter as your treatment progresses or as the result of x-rays. Should it change significantly, we will inform you.
At the start of any course of treatment you will be provided with a treatment plan and the cost involved. We are always happy to discuss this with you.
We can also recommend some dental insurance policies for regular maintenance please ask our reception for details.

Patient Confidentiality & Data Protection

The practice is committed to complying with the requirements of the legislation governing patient confidentiality including: Access to Health Records 1990, Caldicott Guidelines 1997, Confidentiality Code of Practice 1998, Data Protection Act 1998 and the current GDC Standards.
Strict confidentiality of patients records and information is maintained at all times. Patient records will not be passed onto any third parties without the patients express permission.

Patient Feedback

We hope our surgeries have been equipped to create a comfortable and relaxing atmosphere in which to treat you. We are always happy to hear your comments. Patient questionnaires and satisfaction surverys are routinely taken. A comments and suggestions box is present at reception.

Complaints

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.

Practitioner Preference

We will always endeavour for you to see your practitioner of choice but should you be unable to for any reason.

Disabled Access

We have ground floor facilities which are suitable for disabled patients, including those in wheelchairs. 19d. Our toilet facilities are equipped to take patients who are disabled.

Keep us Informed

We may ask you about any drugs you are taking. Make a note of their names and tell us about them when you attend. If you change address or telephone number, please let us know as soon as possible. This helps keep our records up to date and our recall system more efficient. From time to time we may ask you to fill in a Medical History Questionnaire to assist in our diagnosis and treatment. This is confidential.

Anxious?

Some people feel a deep-seated anxiety about dentistry. We understand. Please discuss your fears with us and we will do everything we can to help.